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System Administrator’s GuideAT&T SB67030 DesksetAT&T SB67010 PSTN Gateway© 2009 Advanced American Telephones. All Rights Reserved. AT&T, t

Preface 10 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset/Handset Menu Navigation You are installing an AT&T SB670

Troubleshooting 100 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideC HAPTER5TROUBLESHOOTINGIf you have difficulty operating yo

Common Troubleshooting Procedures 101 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCOMMON TROUBLESHOOTING PROCEDURESFollowin

Common Troubleshooting Procedures 102 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To resolve audio echo issues: (Continue

Common Troubleshooting Procedures 103 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideResolving General Audio Issues Check the

Common Troubleshooting Procedures 104 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideReintroducing a Deskset Into the SystemIf

Common Troubleshooting Procedures 105 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Deskset into the syste

Common Troubleshooting Procedures 106 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideReintroducing a Gateway Into the SystemIf

Common Troubleshooting Procedures 107 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To reintroduce a Gateway into the syste

Common Troubleshooting Procedures 108 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuidePower-fail Recovery ProcedureWhen AC powe

General Troubleshooting 109 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGENERAL TROUBLESHOOTINGSymptomProbable Cause Correc

AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideInstallation 11 C HAPTER1INSTALLATIONThis chapter provides information for phys

General Troubleshooting 110 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideAn Extension number was not changed correctly.That

General Troubleshooting 111 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideYou hear echoes, distorted speech, or static.At lea

General Troubleshooting 112 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideA call is forwarded to an external telephone line a

General Troubleshooting 113 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideMy PC, which is connected to the LAN through the De

Gateway Troubleshooting 114 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGATEWAY TROUBLESHOOTINGSymptomProbable Cause Correc

Gateway Troubleshooting 115 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGateway screen displays Kicked. (Continued)The Gate

Gateway Troubleshooting 116 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide(Continued) Deskset cannot make or receive phone ca

Gateway Troubleshooting 117 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideBypass port does not work during power failure.The

Deskset Troubleshooting 118 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDESKSET TROUBLESHOOTING For more information about

Deskset Troubleshooting 119 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset screen displays Kicked.The Deskset was conf

Installation 12 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGateway and Deskset PlacementAvoid placing the Gateway and Desk

Deskset Troubleshooting 120 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide(Continued) Deskset cannot make or receive phone ca

Deskset Troubleshooting 121 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCannot make external calls. An external line cannot

Deskset Troubleshooting 122 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset is not active immediately after a power int

Deskset Troubleshooting 123 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset does not automatically forward a call to an

Deskset Troubleshooting 124 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCannot transfer call to external line.Transferring

Deskset Troubleshooting 125 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideIncomplete Voicemail messages.Recording interrupted

Deskset Troubleshooting 126 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset soft keys have changed.The highlight bar ha

Cordless Handset Troubleshooting 127 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCORDLESS HANDSET TROUBLESHOOTING For more

Cordless Handset Troubleshooting 128 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideHandset registration is not working.The Ha

Cordless Handset Troubleshooting 129 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCannot create new Directory or Quick Dial

Installation 13 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideFigure 4 illustrates the Deskset parts.Figure 4. Deskset Parts

Cordless Handset Troubleshooting 130 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCannot locate Handset using on the Deskse

Cordless Handset Troubleshooting 131 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuidePoor audio quality. Speech is cutting out.

Cordless Headset Troubleshooting 132 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCORDLESS HEADSET TROUBLESHOOTING For more

Cordless Headset Troubleshooting 133 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideHeadset registration is not working.The He

Cordless Headset Troubleshooting 134 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCannot make calls. The Headset cannot comm

Cordless Headset Troubleshooting 135 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCannot deregister Headset. The Deskset is

Technical Specifications 136 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideTECHNICAL SPECIFICATIONSThe following table lists

Technical Specifications 137 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCharger: 6V DC @ 200mADeskset: 5.1V DC @1700mAGate

Maintenance 138 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideMAINTENANCEYour system contains sophisticated electronic parts,

Important Safety Instructions 139 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideIMPORTANT SAFETY INSTRUCTIONSWhen using your

Installation 14 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSystem Installation OverviewIf you install one Deskset before i

Important Safety Instructions 140 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideUnplug this product from the wall outlet and

Limited Warranty 141 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideLIMITED WARRANTYThe AT&T brand is used under license.

Limited Warranty 142 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide4. What is not covered by this Limited Warranty? This Limi

Limited Warranty 143 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideThe manufacturer will return any repaired or replaced PROD

Limited Warranty 144 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guideto use the PRODUCT or other associated equipment, the cost

Glossary 145 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGLOSSARYThis glossary provides definitions that are specific to th

Glossary 146 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCFNA (Call Forward - No Answer): Automatically forward unanswered

Glossary 147 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideExtension number: The three-digit number representing each individ

Glossary 148 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideLED (Light Emitting Diode): A small light on a device that indicat

Glossary 149 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideP2P (Peer to Peer): A telecommunication system architecture in whi

Installation 15 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideNetwork ConfigurationThis system, shown in Figure 6, differs fr

Glossary 150 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guidestatic IP address: An IP address that is manually assigned to a co

Installation 16 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideAll devices must be connected to the same Internet Protocol (IP

Installation 17 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset InstallationOption 1 Option 2Install the SB67030 Deskse

Installation 18 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideTo connect the RJ-45 Ethernet cable to the Deskset: With a PC

Installation 19 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect power:Figure 12. Power Connector1. Plug the power

2 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCONTENTSPreface...

Installation 20 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To connect the corded Handset and an optional corded HeadsetF

Installation 21 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To rotate the Handset tab for wall and Deskset Option 2 insta

Installation 22 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGateway InstallationThe system requires at least one SB67010 PS

Installation 23 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway:1. To connect the Gateway to Earth gro

Installation 24 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued)2. Plug the AC plug into a

Installation 25 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To install the Gateway: (Continued)Figure 24. SynchronizingT

Installation 26 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideNOTE: When your installation is complete, back up the Deskset

AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSystem Description 27 C HAPTER2SYSTEM DESCRIPTIONThis section provides a descri

System Description 28 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGateway OperationFigure 26 illustrates the Gateway featur

System Description 29 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideFigure 27 provides an illustration and description of the

3 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCall Forward - No Answer to Voicemail. . . . . . . . . . . . . . . . . . . .

System Description 30 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideRecovery After Power FailureCAUTION: To help prevent th

System Description 31 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideThe SB67010 PSTN Gateway has an additional RJ-11 Bypass j

AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGetting Started 32 C HAPTER3GETTING STARTEDThe first Deskset to join the networ

Getting Started 33 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGateway Main MenuThe Gateway displays the Idle menu upon com

Getting Started 34 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideConfigurationPress / in the main menu until Configuration

Getting Started 35 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideUpgrade Software To upgrade the software to the latest vers

Getting Started 36 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideGateway ResetPress the RESET button shown in Figure 30 by in

Getting Started 37 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset Admin SettingsThe WEBUI provides a complete interfac

Getting Started 38 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideFunction SubmenuFigure 33. Admin Settings1. “Call Fwd-NA” o

Getting Started 39 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCall Fwd-NAEach Deskset defaults to forwarding unanswered ca

4 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuidePhone Settings...

Getting Started 40 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCall Forward - No Answer to Voicemail To forward all unansw

Getting Started 41 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCall Forward - No Answer to an Extension To forward all una

Getting Started 42 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCall Forward - No Answer to an Outside LineYou may use the T

Getting Started 43 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideFwd/Trans to lineThe System Administrator may enable or disa

Getting Started 44 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideRestore Default SettingsRestoring defaults deletes the entri

Getting Started 45 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuidePreferred Audio Mode Speakerphone, Headset SpeakerphoneCur

Getting Started 46 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideIP Settings To display the IP status:Figure 44. IP Setting

Getting Started 47 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideIP ConfigurationThe system defaults to automatically setting

Getting Started 48 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide. To set the IP Configuration or edit the IP Address:Figure

Getting Started 49 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSet/Edit Static IPIf your business requires a static IP addr

5 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideTechnical Specifications...

Getting Started 50 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideIP StatusThis screen is for informational purposes only. To

Getting Started 51 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideReset User PasswordHaving a user password is not required. I

Getting Started 52 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSoftware UpgradeNOTE: The Admin Settings menu contains six

Getting Started 53 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideThe Deskset will automatically reset at the end of the softw

Getting Started 54 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDeskset ResetPress the RESET button shown in Figure 55 by in

AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSystem Configuration 55 C HAPTER4SYSTEM CONFIGURATIONThe Web User Interface (WE

System Configuration 56 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideThe WEBUIThe WEBUI consists of web pages with editable

System Configuration 57 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideWeb User Interface (WEBUI) OverviewOnce a Gateway and a

System Configuration 58 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideIf changes are being made from a Deskset and WEBUI simu

System Configuration 59 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideError HandlingIf you type an invalid value into one of

AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuidePreface 6 PREFACEThis System Administrator’s Guide provides instructions for in

System Configuration 60 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSystem SettingsUse the WEBUI to make changes to the Sys

System Configuration 61 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideViewing System Information To view system information:

System Configuration 62 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideFigure 61. Expanded System Information

System Configuration 63 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideBasic Settings To view or modify the system Basic Sett

System Configuration 64 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continu

System Configuration 65 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To view or modify the system Basic Settings: (Continu

System Configuration 66 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideRing GroupsExtensions can be grouped together to form u

System Configuration 67 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create a Ring Group: Figure 66. Create Ring Group

System Configuration 68 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To edit a Ring Group: Figure 67. Edit Ring Group Men

System Configuration 69 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideAuto Attendant OverviewUse the Auto Attendant to automa

Preface 7 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideTopic NavigationYour SB67010 PSTN Gateway System Administrator’s Guid

System Configuration 70 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideAuto Attendant ConfigurationUse the Auto Attendant Gene

System Configuration 71 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideOpening Menu SelectionThe opening menu is what callers

System Configuration 72 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set up the Auto Attendant Schedule:Figure 71. Aut

System Configuration 73 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideCreating Auto Attendant MenusYou can create up to 20 me

System Configuration 74 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To create or edit a menu: (Continued)4. Click to re

System Configuration 75 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To delete a current menu:1. Select the menu name from

System Configuration 76 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideAuto Attendant Voice Prompts To record Auto Attendant

System Configuration 77 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideAuto Attendant Menu ChoicesTo associate an action with

System Configuration 78 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideName Recording for Auto Attendant Company DirectoryEith

System Configuration 79 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To record a personal name: (Continued)Figure 79. Pla

Preface 8 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideText ConventionsTable 1 lists text formats used in this manual to hel

System Configuration 80 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide. To delete a personal name: Figure 82. Name Recordin

System Configuration 81 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideHold MessageYou can create a prompt for callers to hear

System Configuration 82 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideFigure 85. On Hold Announcement

System Configuration 83 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideSystem DirectoryCreate a list of phone numbers (referre

System Configuration 84 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuidePhone SettingsUse the WEBUI to configure basic phone se

System Configuration 85 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideBasic SettingsThe Phone Settings can be controlled by i

System Configuration 86 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To set the Phone Settings - Basic Settings: (Continue

System Configuration 87 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideStation DirectoryStation Directories (referred to as a

System Configuration 88 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To manage the Station Directory: (Continued)Figure 91

System Configuration 89 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideQuick Dial KeysQuick Dial entries are only available at

Preface 9 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideProcedure FormatThe procedures in this guide are each contained on a

System Configuration 90 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDevice Management To modify a system devices:Figure 94

System Configuration 91 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideBackup/Restore SettingsBack up individual Deskset setti

System Configuration 92 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide. To back up the Deskset settings: Figure 95. Backup/

System Configuration 93 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the Deskset settings: Figure 96. Restore

System Configuration 94 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To back up the System Settings:Figure 97. Backup/Res

System Configuration 95 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s Guide To restore the System Settings:Figure 98. Backup/Res

System Configuration 96 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideUpgrade Device To upgrade the Deskset to the latest so

System Configuration 97 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideDevice LogIf you have trouble with your system and you

System Configuration 98 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideProduct RegistrationIn order to keep your system up to

System Configuration 99 AT&T SB67010 Gateway, SB67030 Deskset System Administrator’s GuideHelp To display the Help menu:Figure 102. Help Menu1.